Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201003944 | Scottish Prison Service | complaints handling | Not upheld, no recommendations | September 2011 |
| 201004022 | Scottish Prison Service | sentence planning | Not upheld, no recommendations | September 2011 |
| 201004133 | Scottish Prison Service | progression | Not upheld, no recommendations | September 2011 |
| 201004208 | Ayrshire and Arran NHS Board | policy/administration | Not upheld, no recommendations | September 2011 |
| 201004316 | South Lanarkshire Council | parking | Not upheld, no recommendations | September 2011 |
| 201004418 | Scottish Prison Service | prison sentence management, progression | Not upheld, action taken by body to remedy, no recommendations | September 2011 |
| 201004650 | East Renfrewshire Council | maintenance and repair of roads | Not upheld, no recommendations | September 2011 |
| 201004665 | Fife Council | policy/administration | Not upheld, no recommendations | September 2011 |
| 201004740 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | September 2011 |
| 201004776 | Scottish Prison Service | visits | Not upheld, recommendations | September 2011 |