Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201100501 Scottish Prison Service review of supervision level Not upheld, no recommendations September 2011
201100554 Scottish Prison Service prison wages, withheld wages Not upheld, no recommendations September 2011
201100620 Aberdeenshire Council homeless person issues Not upheld, no recommendations September 2011
201100627 Renfrewshire Council noise pollution Not upheld, no recommendations September 2011
201100642 Scottish Prison Service sentence planning Not upheld, action taken by body to remedy, no recommendations September 2011
201100720 Lanarkshire NHS Board appointments/admissions (delay, cancellation, waiting lists) Upheld, action taken by body to remedy, recommendations September 2011
201100721 Scottish Prison Service clothing Not upheld, action taken by body to remedy, no recommendations September 2011
201100724 Scottish Prison Service disciplinary charges; orderly room proceedings Not upheld, action taken by body to remedy, no recommendations September 2011
201100791 Scottish Prison Service policy/administration No decision reached September 2011
201100793 Scottish Prison Service other Upheld, action taken by body to remedy, no recommendations September 2011