Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201003442 Glasgow City Council Trading Standards Upheld, recommendations August 2011
201003446 A Medical Practice, Lothian NHS Board Nurses / Nursing Care Not upheld, no recommendations August 2011
201003470 The City of Edinburgh Council Statutory Notices Upheld, recommendations August 2011
201003485 Grampian NHS Board Clinical treatment / Diagnosis Not upheld, no recommendations August 2011
201003502 Perth and Kinross Council Handling of application (complaints by opponents) Some upheld, recommendations August 2011
201003593 A Medical Practice, Ayrshire and Arran NHS Board Clinical treatment / Diagnosis Some upheld, recommendations August 2011
201003755 Lothian Valuation Joint Board Policy/administration Not upheld, no recommendations August 2011
201003787 West Dunbartonshire Council Claims for damage, injury, loss Not upheld, no recommendations August 2011
201003821 Grampian NHS Board Policy/administration Some upheld, action taken by body to remedy, no recommendations August 2011
201003868 North Ayrshire Council Neighbour disputes and anti-social behaviour Some upheld, recommendations August 2011