Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201003938 Dalmuir Park Housing Association Ltd Policy/administration Not upheld, no recommendations August 2011
201004043 Stirling Council Policy/administration Not upheld, no recommendations August 2011
201004238 The City of Edinburgh Council Council Tax (incl Community Charge) Resolved, action taken by body to remedy August 2011
201004241 South Lanarkshire Council Handling of application (complaints by opponents) Not upheld, no recommendations August 2011
201004348 A Medical Practice, Greater Glasgow and Clyde NHS Board Policy/administration Upheld, recommendations August 2011
201004355 Greater Glasgow and Clyde NHS Board - Acute Services Division Clinical treatment / Diagnosis Some upheld, recommendations August 2011
201004494 South Lanarkshire Council Complaints handling Some upheld, action taken by body to remedy, no recommendations August 2011
201004625 Scottish Prison Service Policy/Administration Not upheld, no recommendations August 2011
201004626 Scottish Prison Service Custodial services Not upheld, recommendations August 2011
201004685 Ayrshire and Arran NHS Board Communication, staff attitude, dignity, confidentiality Some upheld, recommendations August 2011