Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201005315 Highland NHS Board Communication, staff attitude, dignity, confidentiality Not upheld, action taken by body to remedy, no recommendations August 2011
201005334 Dumfries and Galloway Council Community Councils Not upheld, no recommendations August 2011
201005364 Scottish Prison Service Canteen Not upheld, no recommendations August 2011
201005368 Scottish Prison Service Progression Not upheld, no recommendations August 2011
201005373 Grampian NHS Board Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations August 2011
201100005 A Medical Practice, Fife NHS Board Clinical treatment / Diagnosis Upheld, action taken by body to remedy, recommendations August 2011
201100059 North Ayrshire Council Handling of application (complaints by opponents) Not upheld, no recommendations August 2011
201100084 Renfrewshire Council Traffic regulation and management Not upheld, action taken by body to remedy, no recommendations August 2011
201100132 Waverley Housing Calculation of rent and/or service charges Not upheld, no recommendations August 2011
201100170 Scottish Prison Service Disciplinary Charges - Orderly Room Proceedings Some upheld, no recommendations August 2011