Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201003290 | Glasgow City Council | Road authority as developer, road alterations | Not upheld, no recommendations | July 2011 |
| 201003492 | Student Awards Agency for Scotland | Failure to provide information | Not upheld, no recommendations | July 2011 |
| 201003731 | South Lanarkshire Council | Applications, allocations, transfers and exchanges | Some upheld, recommendations | July 2011 |
| 201003734 | Scottish Prison Service | Behaviour Related Programmes (Including Access To) | Not upheld, no recommendations | July 2011 |
| 201003823 | Scottish Prison Service | Progression | Not upheld, no recommendations | July 2011 |
| 201004020 | Scottish Prison Service | Behaviour Related Programmes (Including Access To) | Not upheld, no recommendations | July 2011 |
| 201004156 | A Medical Practice, Lanarkshire NHS Board | Clinical treatment / Diagnosis | Not upheld, no recommendations | July 2011 |
| 201004256 | The Highland Council | Policy/administration | Not upheld, no recommendations | July 2011 |
| 201004347 | Scottish Court Service | Delay | Not upheld, recommendations | July 2011 |
| 201004458 | Aberdeen City Council | Complaints handling | Not upheld, no recommendations | July 2011 |