Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201004596 Lanarkshire NHS Board Communication, staff attitude, dignity, confidentiality Not upheld, no recommendations July 2011
201004659 University of Strathclyde complaints handling Upheld, recommendations July 2011
201004831 West Lothian Council Secondary School Not upheld, no recommendations July 2011
201004919 Scottish Borders Council Primary School Not upheld, no recommendations July 2011
201004920 HM Inspectorate of Education Policy/administration No decision reached July 2011
201004984 Scottish Prison Service Policy/Administration Upheld, action taken by body to remedy, no recommendations July 2011
201005069 Scottish Prison Service Clothing Not upheld, no recommendations July 2011
201005089 Lothian NHS Board Communication, staff attitude, dignity, confidentiality Upheld, action taken by body to remedy, no recommendations July 2011
201005150 Lothian NHS Board Hotel services - food, laundry etc Some upheld, no recommendations July 2011
201005167 A medical practice, Greater Glasgow and Clyde NHS Board lists Not upheld, no recommendations July 2011