Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201002248 Lothian NHS Board care of the elderly; nutrition; record-keeping; communication Some upheld, recommendations June 2011
201002471 Renfrewshire Council complaints handling; investigation Not upheld, action taken by body to remedy, no recommendations June 2011
201002667 Greater Glasgow and Clyde NHS Board clinical treatment; diagnosis; consent Some upheld, recommendations June 2011
201002668 Fife Council council tax collection; pursuit of arrears Not upheld, no recommendations June 2011
201002767 NHS 24 clinical treatment; diagnosis; NHS 24 call handling; out-of-hours appointments Not upheld, no recommendations June 2011
201002776 Glasgow City Council education; exclusion from school; complaints handling Upheld, recommendations June 2011
201002777 South Lanarkshire Council handling of planning application; objection; retrospective planning application Not upheld, no recommendations June 2011
201002854 Scottish Prison Service prisoners; property Not upheld, no recommendations June 2011
201002903 The City of Edinburgh Council disabled parking bays; tram works Not upheld, no recommendations June 2011
201003049 Scottish Borders Council education; complaints handling Some upheld, recommendations June 2011