Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201003054 | Highland NHS Board | clinical treatment; diagnosis; back injury | Not upheld, no recommendations | June 2011 |
| 201003286 | Albyn Housing Society Ltd | policy/administration | Some upheld, recommendations | June 2011 |
| 201003363 | Ayrshire and Arran NHS Board | clinical treatment; diagnosis | Not upheld, no recommendations | June 2011 |
| 201003444 | South Lanarkshire Council | cemeteries; burial; purchase of lair | Not upheld, action taken by body to remedy, no recommendations | June 2011 |
| 201003643 | Fife Council | environmental health and cleansing; refuse collection and bins | Not upheld, no recommendations | June 2011 |
| 201003699 | A medical practice, Greater Glasgow and Clyde NHS Board | removal from practice list | Upheld, recommendations | June 2011 |
| 201003798 | Scottish Prison Service | security; control and progression; assessment | Not upheld, no recommendations | June 2011 |
| 201003994 | Aberdeen City Council | development plans: objection to proposals; inaccurate report | Not upheld, no recommendations | June 2011 |
| 201004027 | Scottish Prison Service | exercise in the open air; complaints handling | Not upheld, no recommendations | June 2011 |
| 201004067 | Fife Council | renovation; central heating; disturbance allowance | Not upheld, no recommendations | June 2011 |