Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201004604 | The City of Edinburgh Council | noise pollution | Not upheld, no recommendations | June 2011 |
| 201004624 | Scottish Prison Service | orderly room hearing | Upheld, action taken by body to remedy, no recommendations | June 2011 |
| 201004643 | Grampian NHS Board | lost property claim | Resolved, action taken by body to remedy | June 2011 |
| 201004809 | Scottish Prison Service | education; classes | Upheld, action taken by body to remedy, no recommendations | June 2011 |
| 201004870 | Scottish Prison Service | communication and records, transfer | Not upheld, no recommendations | June 2011 |
| 201005058 | Scottish Prison Service | prisoner privileges; buying goods | Not upheld, no recommendations | June 2011 |
| 201100008 | South Lanarkshire Council | refuse collection and bins; policy/administration | Not upheld, no recommendations | June 2011 |