Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 202005528 | Lanarkshire NHS Board | Admission / discharge / transfer procedures | Not upheld, no recommendations | August 2021 |
| 202005915 | Golden Jubilee National Hospital | Clinical treatment / diagnosis | Upheld, recommendations | August 2021 |
| 202006020 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2021 |
| 202006727 | Grampian NHS Board | Clinical treatment / diagnosis | Not upheld, no recommendations | August 2021 |
| 201705735 | Glasgow City Health and Social Care Partnership | Policy / administration | Not upheld, no recommendations | July 2021 |
| 201806006 | Business Stream | Incorrect billing | Resolved, recommendations | July 2021 |
| 201808455 | East Renfrewshire Health and Social Care Partnership | Home helps / concessions / grants / charges for services | Upheld, recommendations | July 2021 |
| 201810016 | East Ayrshire Health and Social Care Partnership | Adoption / fostering | Upheld, recommendations | July 2021 |
| 201901415 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2021 |
| 201902477 | Tayside NHS Board | Clinical treatment / diagnosis | Upheld, recommendations | July 2021 |