Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201607464 | Forth Valley NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2017 |
| 201607812 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2017 |
| 201607982 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2017 |
| 201608056 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | December 2017 |
| 201608061 | Highland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2017 |
| 201608215 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | December 2017 |
| 201608275 | The City of Edinburgh Council | repairs and maintenance | Upheld, recommendations | December 2017 |
| 201608305 | University of Glasgow | policy/administration | Not upheld, no recommendations | December 2017 |
| 201608319 | Heriot-Watt University | complaints handling | Upheld, recommendations | December 2017 |
| 201608438 | Business Stream | incorrect billing | Resolved, no recommendations | December 2017 |