Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201602349 South Lanarkshire Council complaints handling (including appeals procedures) Not upheld, recommendations December 2017
201602380 East Lothian Council handling of application (complaints by opponents) Not upheld, no recommendations December 2017
201602584 Lanarkshire NHS Board communication / staff attitude / dignity / confidentiality Upheld, recommendations December 2017
201603036 Highland NHS Board appointments / admissions (delay / cancellation / waiting lists) Upheld, recommendations December 2017
201603239 Lanarkshire NHS Board clinical treatment / diagnosis Upheld, recommendations December 2017
201603637 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2017
201604133 Fife NHS Board clinical treatment / diagnosis Upheld, recommendations December 2017
201604626 Ayrshire and Arran NHS Board clinical treatment / diagnosis Not upheld, recommendations December 2017
201604707 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Some upheld, recommendations December 2017
201604853 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, no recommendations December 2017