Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201002471 | Renfrewshire Council | complaints handling; investigation | Not upheld, action taken by body to remedy, no recommendations | June 2011 |
| 201002667 | Greater Glasgow and Clyde NHS Board | clinical treatment; diagnosis; consent | Some upheld, recommendations | June 2011 |
| 201002668 | Fife Council | council tax collection; pursuit of arrears | Not upheld, no recommendations | June 2011 |
| 201002767 | NHS 24 | clinical treatment; diagnosis; NHS 24 call handling; out-of-hours appointments | Not upheld, no recommendations | June 2011 |
| 201002776 | Glasgow City Council | education; exclusion from school; complaints handling | Upheld, recommendations | June 2011 |
| 201002777 | South Lanarkshire Council | handling of planning application; objection; retrospective planning application | Not upheld, no recommendations | June 2011 |
| 201002854 | Scottish Prison Service | prisoners; property | Not upheld, no recommendations | June 2011 |
| 201002903 | The City of Edinburgh Council | disabled parking bays; tram works | Not upheld, no recommendations | June 2011 |
| 201003049 | Scottish Borders Council | education; complaints handling | Some upheld, recommendations | June 2011 |
| 201003054 | Highland NHS Board | clinical treatment; diagnosis; back injury | Not upheld, no recommendations | June 2011 |