Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201708580 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2018 |
| 201708720 | Lothian NHS Board - Acute Division | hygiene / cleanliness / infection control | Upheld, recommendations | December 2018 |
| 201709246 | A Medical Practice in the Greater Glasgow & Clyde NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | December 2018 |
| 201800001 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | December 2018 |
| 201800226 | Dumfries and Galloway Health and Social Care Partnership | care in the community | Not upheld, recommendations | December 2018 |
| 201800251 | Lanarkshire NHS Board | admission / discharge / transfer procedures | Resolved, no recommendations | December 2018 |
| 201800341 | Greater Glasgow and Clyde NHS Board - Acute Services Division | nurses / nursing care | Some upheld, no recommendations | December 2018 |
| 201800422 | River Clyde Homes | repairs and maintenance | Upheld, recommendations | December 2018 |
| 201800650 | North Lanarkshire Health and Social Care Partnership | home helps / concessions / grants / charges for services | Not upheld, no recommendations | December 2018 |
| 201800693 | Scottish Prison Service | admission / searching / removal of visitors | Some upheld, no recommendations | December 2018 |