Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201800972 | Dumfries and Galloway NHS Board | nurses / nursing care | Upheld, recommendations | December 2018 |
| 201800997 | Western Isles NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2018 |
| 201801358 | South Lanarkshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | December 2018 |
| 201801606 | Forth Valley NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
| 201801666 | Highland NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not upheld, no recommendations | December 2018 |
| 201801850 | Scottish Prison Service | personal property | Upheld, recommendations | December 2018 |
| 201801854 | University of the West of Scotland | policy / administration | Not upheld, no recommendations | December 2018 |
| 201802106 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
| 201802359 | Wheatley Housing Group Ltd | neighbour disputes and anti-social behaviour | Upheld, recommendations | December 2018 |
| 201802571 | Scottish Ambulance Service | clinical treatment / diagnosis | Upheld, no recommendations | December 2018 |