Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201607398 | Sanctuary (Scotland) Housing Association Ltd | repairs and maintenance | Upheld, recommendations | October 2018 |
| 201607444 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201608566 | Aberdeenshire Council | neighbour disputes and anti-social behaviour | Not upheld, no recommendations | October 2018 |
| 201608890 | Forth Valley NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | October 2018 |
| 201609423 | Dumfries and Galloway Council | primary school | Upheld, recommendations | October 2018 |
| 201609479 | Lothian NHS Board - Acute Division | admission / discharge / transfer procedures | Upheld, no recommendations | October 2018 |
| 201700473 | Fife NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201700671 | Ayrshire and Arran NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | October 2018 |
| 201701411 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201702428 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |