Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201703145 | Tayside NHS Board | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | May 2018 |
| 201703206 | South Lanarkshire Health and Social Care Partnership | child services and family support | Resolved, no recommendations | May 2018 |
| 201703229 | Glasgow Caledonian University | complaints handling | Some upheld, recommendations | May 2018 |
| 201703260 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | May 2018 |
| 201703368 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201703370 | A Dentist in the Dumfries and Galloway NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201703559 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2018 |
| 201703572 | The Moray Council | policy / administration | Not upheld, no recommendations | May 2018 |
| 201703718 | A Medical Practice in the Forth Valey NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | May 2018 |
| 201704019 | Fife NHS Board | admission / discharge / transfer procedures | Not upheld, recommendations | May 2018 |