Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201608296 The City of Edinburgh Council repairs and maintenance Upheld, recommendations January 2018
201608467 North Ayrshire Council council tax Some upheld, recommendations January 2018
201608503 Scottish Prison Service progression Not upheld, no recommendations January 2018
201608630 University of Strathclyde policy/administration Not upheld, no recommendations January 2018
201608736 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations January 2018
201608813 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations January 2018
201608864 Glasgow City Council handling of application (complaints by opponents) Not upheld, no recommendations January 2018
201608934 The Moray Council complaints handling (inc social work complaints procedures) Upheld, recommendations January 2018
201609335 Fife Council unauthorised developments: enforcement action/stop and discontinuation notices Not upheld, no recommendations January 2018
201609385 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations January 2018