Thursday 30 July: Complaint form offline
We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.
Thank you for your patience and understanding.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201608305 | University of Glasgow | policy/administration | Not upheld, no recommendations | December 2017 |
| 201608319 | Heriot-Watt University | complaints handling | Upheld, recommendations | December 2017 |
| 201608438 | Business Stream | incorrect billing | Resolved, no recommendations | December 2017 |
| 201608609 | Thistle Housing Association Ltd | policy/administration | Some upheld, no recommendations | December 2017 |
| 201608745 | Grampian NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | December 2017 |
| 201608873 | Tayside NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2017 |
| 201609373 | Aberdeen City Council | repairs and maintenance | Not upheld, no recommendations | December 2017 |
| 201609400 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2017 |
| 201609426 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2017 |
| 201609461 | Scottish Courts and Tribunal Service | policy/administration | Upheld, recommendations | December 2017 |