Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201301965 Scottish Environment Protection Agency policy/administration Some upheld, no recommendations October 2014
201301979 South Lanarkshire Council complaints handling (incl social work complaints procedures) Upheld, recommendations October 2014
201302091 Lothian NHS Board clinical treatment / diagnosis Upheld, recommendations October 2014
201302093 Perth and Kinross Council neighbour disputes and antisocial behaviour Not upheld, no recommendations October 2014
201302204 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, recommendations October 2014
201302289 The Highland Council sales and leases of property including excambions Not upheld, no recommendations October 2014
201302345 A Medical Practice in the Lothian NHS Board area clinical treatment / diagnosis Some upheld, recommendations October 2014
201302444 A Medical Practice in the Greater Glasgow and Clyde NHS Board area communication / staff attitude / dignity / confidentiality Not upheld, no recommendations October 2014
201302687 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2014
201303011 Forth Valley NHS Board clinical treatment / diagnosis Not upheld, recommendations October 2014