Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201804326 | Scottish Ambulance Service | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
| 201804624 | Fife NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
| 201805151 | NHS 24 | complaints handling | Not upheld, no recommendations | March 2019 |
| 201805288 | A Dentist in the Fife NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2019 |
| 201805484 | Scottish Prison Service | staff attitude and dignity | Some upheld, no recommendations | March 2019 |
| 201806211 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Some upheld, no recommendations | March 2019 |
| 201604366 | Perth and Kinross Council | policy / administration | Some upheld, recommendations | February 2019 |
| 201607622 | Scottish Prison Service | accommodation (inc cell amenities and location) | Some upheld, recommendations | February 2019 |
| 201700886 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | February 2019 |
| 201704696 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | February 2019 |