Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201707590 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |
| 201707698 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | January 2019 |
| 201707895 | A Dentist in the Greater Glasgow & Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | January 2019 |
| 201708065 | Lothian NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | January 2019 |
| 201708286 | Argyll and Bute Health and Social Care Partnership | other | Not upheld, no recommendations | January 2019 |
| 201708492 | Lothian NHS Board - Acute Division | appliances / equipment / premises | Some upheld, recommendations | January 2019 |
| 201708677 | University of Edinburgh | complaints handling | Upheld, recommendations | January 2019 |
| 201709050 | Scottish Prison Service | policy / administration | Some upheld, recommendations | January 2019 |
| 201800032 | Falkirk Council | road authority as developer / road alterations | Upheld, recommendations | January 2019 |
| 201800064 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | January 2019 |