Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201601495 The City of Edinburgh Council repairs and maintenance Upheld, recommendations December 2018
201605328 Lothian NHS Board - Acute Division clinical treatment / diagnosis Some upheld, recommendations December 2018
201700619 Fife NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2018
201702276 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations December 2018
201702963 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2018
201703029 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations December 2018
201703310 Glasgow Housing Association aids and adaptations Upheld, recommendations December 2018
201703760 South Lanarkshire Health and Social Care Partnership child services and family support Some upheld, recommendations December 2018
201703784 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations December 2018
201704145 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Upheld, recommendations December 2018