Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201704421 | The Highland Council | complaints handling | Upheld, recommendations | December 2018 |
| 201704460 | Fife NHS Board | clinical treatment / diagnosis | Upheld, recommendations | December 2018 |
| 201704771 | A Medical Practice in the Highland NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | December 2018 |
| 201704828 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | December 2018 |
| 201704830 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Some upheld, recommendations | December 2018 |
| 201704876 | Argyll and Bute Council | handling of application (complaints by opponents) | Some upheld, recommendations | December 2018 |
| 201705043 | Lothian NHS Board - Acute Division | communication / staff attitude / dignity / confidentiality | Some upheld, recommendations | December 2018 |
| 201705213 | Viewpoint Housing Association Ltd | neighbour disputes and anti-social behaviour | Upheld, recommendations | December 2018 |
| 201705362 | Lothian NHS Board - Acute Division | nurses / nursing care | Upheld, recommendations | December 2018 |
| 201705622 | Dumfries and Galloway Council | sheltered housing issues / residential homes | Upheld, recommendations | December 2018 |