Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201707587 Scottish Government D-G Learning & Justice complaints handling Upheld, recommendations November 2018
201707853 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations November 2018
201707902 Lothian NHS Board - Acute Division clinical treatment / diagnosis Upheld, recommendations November 2018
201708352 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations November 2018
201708602 East Lothian Health and Social Care Partnership clinical treatment / diagnosis Not upheld, no recommendations November 2018
201708632 Grampian NHS Board clinical treatment / diagnosis Upheld, recommendations November 2018
201708706 A Medical Practice in the Lanarkshire NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2018
201709135 South Lanarkshire Health and Social Care Partnership child services and family support Some upheld, recommendations November 2018
201800172 A Dentist in the Tayside NHS Board area clinical treatment / diagnosis Upheld, recommendations November 2018
201800266 Angus Council primary school Not upheld, no recommendations November 2018