Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201706122 | Tayside NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201707569 | Greater Glasgow and Clyde NHS Board | policy / administration | Not upheld, no recommendations | October 2018 |
| 201707594 | Lanarkshire NHS Board | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201707673 | Glasgow City Health and Social Care Partnership | home helps / concessions / grants / charges for services | Upheld, recommendations | October 2018 |
| 201708212 | Scottish Ambulance Service | failure to send ambulance / delay in sending ambulance | Upheld, recommendations | October 2018 |
| 201708607 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2018 |
| 201708910 | Aberdeenshire Council | travelling people | Not upheld, no recommendations | October 2018 |
| 201709017 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Upheld, recommendations | October 2018 |
| 201709104 | Glasgow West Housing Association Ltd | applications / allocations / transfers / exchanges | Not upheld, recommendations | October 2018 |
| 201709195 | Aberdeenshire Health and Social Care Partnership | home helps / concessions / grants / charges for services | Upheld, recommendations | October 2018 |