Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201609654 Aberdeenshire Council policy/administration Some upheld, recommendations October 2017
201700036 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations October 2017
201700308 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations October 2017
201700499 South Lanarkshire Council applications, allocations, transfers & exchanges Not upheld, no recommendations October 2017
201700687 Borders NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2017
201700753 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2017
201700978 Grampian NHS Board communication / staff attitude / dignity / confidentiality Not upheld, no recommendations October 2017
201507495 Queen Margaret University academic appeal/exam results/degree classification Not upheld, recommendations September 2017
201507712 Scottish Ambulance Service admission / discharge / transfer procedures Upheld, recommendations September 2017
201507915 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, recommendations September 2017