Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201605942 | Perth and Kinross Council | policy/administration | Upheld, recommendations | September 2017 |
| 201605969 | Ore Valley Housing Association Ltd | neighbour disputes and anti-social behaviour | Upheld, recommendations | September 2017 |
| 201606303 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2017 |
| 201607116 | Greater Glasgow and Clyde NHS Board - Acute Services Division | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | September 2017 |
| 201607123 | Tayside NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | September 2017 |
| 201607523 | Dumfries and Galloway Council | handling of application (complaints by opponents) | Not upheld, no recommendations | September 2017 |
| 201607658 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, recommendations | September 2017 |
| 201607662 | South Ayrshire Council | applications, allocations, transfers & exchanges | Some upheld, recommendations | September 2017 |
| 201607803 | Forth Valley NHS Board | complaints handling | Upheld, recommendations | September 2017 |
| 201607993 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | September 2017 |