Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201508665 | A Medical Practice in the Grampian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201508702 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | June 2016 |
| 201508735 | Tayside NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Not duly made or withdrawn, no recommendations | June 2016 |
| 201508758 | Highland NHS Board | clinical treatment / diagnosis | Upheld, recommendations | June 2016 |
| 201508900 | Grampian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | June 2016 |
| 201508911 | Glasgow City Council | Scottish Welfare Fund: council failure to follow Scottish Government guidance | Upheld, recommendations | June 2016 |
| 201301243 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201302862 | Highland NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201303565 | Renfrewshire Council | complaints handling (incl social work complaints procedures) | Not upheld, no recommendations | May 2016 |
| 201306096 | Glasgow City Council | policy/administration | Some upheld, recommendations | May 2016 |