Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201502752 | Lanarkshire Valuation Joint Board | communication, staff attitude and confidentiality | Upheld, recommendations | May 2016 |
| 201502773 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201502853 | Grampian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | May 2016 |
| 201502996 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | May 2016 |
| 201503079 | A Medical Practice in the Lothian NHS Board area | communication / staff attitude / dignity / confidentiality | Not upheld, no recommendations | May 2016 |
| 201503081 | Dundee and Angus College | student discipline | Not upheld, recommendations | May 2016 |
| 201503155 | Shetland NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | May 2016 |
| 201503161 | Lanarkshire NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | May 2016 |
| 201503185 | A Medical Practice in the Tayside NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | May 2016 |
| 201503373 | East Dunbartonshire Council | refuse collection & bins | Not upheld, recommendations | May 2016 |