Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201404115 | Business Stream | charging method / calculation | Not upheld, recommendations | December 2015 |
| 201404170 | Lothian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | December 2015 |
| 201404209 | Forth Valley NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2015 |
| 201404381 | Scottish Ambulance Service | appliances / equipment / premises | Upheld, recommendations | December 2015 |
| 201404666 | Eildon Housing Association Ltd | improvements and renovation | Not upheld, no recommendations | December 2015 |
| 201404826 | Business Stream | charging method / calculation | Not upheld, recommendations | December 2015 |
| 201404886 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | December 2015 |
| 201405012 | Ayrshire and Arran NHS Board | continuing care | Not upheld, no recommendations | December 2015 |
| 201405120 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, no recommendations | December 2015 |
| 201405122 | Lanarkshire NHS Board | appointments / admissions (delay / cancellation / waiting lists) | Upheld, recommendations | December 2015 |