Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201301787 | Castlehill Housing Association Ltd | communication staff attitude dignity and confidentiality | Some upheld, no recommendations | January 2014 |
| 201301873 | Grampian NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2014 |
| 201301919 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | January 2014 |
| 201301939 | Scottish Prison Service | transfer to another prison | January 2014 | |
| 201302011 | Scottish Water | water pressure - low | Not upheld, no recommendations | January 2014 |
| 201302081 | East Renfrewshire Council | policy/administration | Upheld, recommendations | January 2014 |
| 201302156 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | January 2014 |
| 201302158 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | January 2014 |
| 201302203 | Business Stream | charging method / calculation | Upheld, no recommendations | January 2014 |
| 201302270 | The City of Edinburgh Council | policy/administration | Not upheld, no recommendations | January 2014 |