Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201104023 A Dentist in the Lanarkshire NHS Board area communication, staff attitude, dignity, confidentiality Not upheld, no recommendations December 2013
201104656 Stirling Council policy/administration Some upheld, recommendations December 2013
201201479 Dumfries and Galloway Housing Partnership neighbour disputes and antisocial behaviour Some upheld, recommendations December 2013
201201563 Scottish Prison Service earnings Not upheld, no recommendations December 2013
201201727 Business Stream leakage Some upheld, recommendations December 2013
201201811 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2013
201201876 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Some upheld, recommendations December 2013
201202395 Glasgow City Council repairs and maintenance Not upheld, no recommendations December 2013
201202397 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations December 2013
201202564 Lanarkshire NHS Board clinical treatment / diagnosis Not upheld, no recommendations December 2013