Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200094 Business Stream charging method / calculation Not upheld, action taken by body to remedy, no recommendations September 2013
201200437 Forth Valley NHS Board clinical treatment / diagnosis Some upheld, no recommendations September 2013
201200901 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations September 2013
201200968 Renfrewshire Council handling of application (complaints by opponents) Some upheld, recommendations September 2013
201201338 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2013
201201693 Dumfries and Galloway Council complaints handling Not upheld, recommendations September 2013
201201973 Aberdeen City Council policy/administration Not upheld, no recommendations September 2013
201201993 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Not upheld, no recommendations September 2013
201202080 Renfrewshire Council neighbour disputes and anti-social behaviour Not upheld, no recommendations September 2013
201202260 A Medical Practice in the Highland NHS Board area clinical treatment / diagnosis Some upheld, recommendations September 2013