Festive closure 

Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.

You can still submit your complaint via our online form but this will not be processed until we reopen.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201200426 Highland NHS Board communication, staff attitude, dignity, confidentiality Not upheld, no recommendations June 2013
201200723 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2013
201200840 Greater Glasgow and Clyde NHS Board clinical treatment / diagnosis Some upheld, recommendations June 2013
201200947 Fife Council refuse collection and bins Some upheld, no recommendations June 2013
201201264 Adam Smith College teaching and supervision Upheld, recommendations June 2013
201201348 A Medical Practice in the Fife NHS Board area clinical treatment / diagnosis Not upheld, no recommendations June 2013
201201407 Falkirk Council neighbour disputes and anti-social behaviour Upheld, recommendations June 2013
201201689 Orkney NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2013
201201690 Grampian NHS Board clinical treatment / diagnosis Not upheld, no recommendations June 2013
201201756 Scottish Prison Service escorting services Upheld, recommendations June 2013