Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201201617 | A Medical Practice in the Forth Valley NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | March 2013 |
| 201201678 | East Dunbartonshire Council | finance - housing benefit and council tax benefit | Some upheld, recommendations | March 2013 |
| 201201697 | A Medical Practice in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | March 2013 |
| 201201707 | Scottish Prison Service | work (in prison) | Not upheld, no recommendations | March 2013 |
| 201201771 | Western Isles NHS Board | admission, discharge and transfer procedures | Upheld, recommendations | March 2013 |
| 201201776 | Scottish Prison Service | legal correspondence | Upheld, recommendations | March 2013 |
| 201201865 | Scottish Prison Service | supplies of books, newspapers, etc | Not upheld, no recommendations | March 2013 |
| 201201910 | Perth and Kinross Council | handling of application (complaints by applicants) | Not upheld, no recommendations | March 2013 |
| 201201916 | Business Stream | charging method / calculation | Some upheld, action taken by body to remedy, no recommendations | March 2013 |
| 201202019 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | March 2013 |