| 201102950 | Lothian NHS Board | Appointments/Admissions (delay, cancellation, waiting lists) | Upheld, recommendations | July 2012 | 
          
                                                                                        | 201102971 | South Ayrshire Council | Policy/administration | Upheld, recommendations | July 2012 | 
          
                                                                                        | 201103053 | Fife Council | Complaints handling | Some upheld, recommendations | July 2012 | 
          
                                                                                        | 201103140 | Scottish Ambulance Service | Communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | July 2012 | 
          
                                                                                        | 201103141 | Greater Glasgow and Clyde NHS Board | Clinical treatment / Diagnosis | Some upheld, recommendations | July 2012 | 
          
                                                                                        | 201103150 | Greater Glasgow and Clyde NHS Board | Communication, staff attitude, dignity, confidentiality | Upheld, recommendations | July 2012 | 
          
                                                                                        | 201103175 | University of Glasgow | Teaching and supervision | Not upheld, no recommendations | July 2012 | 
          
                                                                                        | 201103247 | Greater Glasgow and Clyde NHS Board - Acute Services Division | Clinical treatment / Diagnosis | Not upheld, no recommendations | July 2012 | 
          
                                                                                        | 201103260 | Business Stream Ltd | Leakage | Not upheld, action taken by body to remedy, no recommendations | July 2012 | 
          
                                                                                        | 201103358 | Argyll and Bute Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | July 2012 |