Festive closure
Our office will be closed for the festive period from 25 December 2025 and will reopen on Monday 5 January 2026. Our phone line will close at 11am on 24 December 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201102766 | East Lothian Council | Complaints handling (incl Social Work complaints procedures) | Not upheld, no recommendations | June 2012 |
| 201102823 | University of the West of Scotland | Complaints handling | Not upheld, action taken by body to remedy, no recommendations | June 2012 |
| 201102889 | Fife NHS Board | clinical treatment; diagnosis | Some upheld, no recommendations | June 2012 |
| 201102892 | Scottish Prison Service | Staff Treatment | Not upheld, recommendations | June 2012 |
| 201102970 | South Lanarkshire Council | Policy/administration | Not upheld, no recommendations | June 2012 |
| 201102978 | Lanarkshire NHS Board | clinical treatment; diagnosis | Upheld, action taken by body to remedy, no recommendations | June 2012 |
| 201103068 | Perth and Kinross Council | Handling of application (complaints by opponents) | Not upheld, no recommendations | June 2012 |
| 201103112 | Business Stream Ltd | Incorrect billing | Not upheld, no recommendations | June 2012 |
| 201103184 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | clinical treatment; diagnosis | Some upheld, action taken by body to remedy, recommendations | June 2012 |
| 201103237 | North Ayrshire Council | Council Tax (incl Community Charge) | Upheld, action taken by body to remedy, no recommendations | June 2012 |