Easter closure

Please note that we will be closed from 5pm Thursday 28 March until Tuesday 2 April 2024 for the Easter break. Complaints can still be made via our complaints form but they will not be received until we reopen. Wishing you a happy Easter! 

Technical issues:

The SPSO advice line is currently unavailable due to technical issues which we are working with our telephone provider to resolve.  We apologise for the inconvenience and hope to find a resolution as soon as possible. 

Decision report 201102485

  • Case ref:
    201102485
  • Date:
    July 2012
  • Body:
    Highland NHS Board
  • Sector:
    Health
  • Outcome:
    No decision reached
  • Subject:
    Clinical treatment / Diagnosis

Summary
Mrs C suffered urinary problems and underwent a cystoscopy (a medical procedure used to examine the inside of the bladder) in hospital. She subsequently developed symptoms similar to cystitis and was diagnosed to have contracted pseudomonas (a serious infection caused by bacteria). She complained that the board failed to follow appropriate decontamination procedures before carrying out the cystoscopy. While responding to our investigation enquiries for further information, the board found that there had in fact been a case of cross contamination. This had not been identified when Mrs C initially made her complaint to the board.

As a result of this new information, Mrs C decided to take legal action against the board, and subsequently withdrew her complaint with us. As a result, we made no finding on her complaint.

Updated: March 13, 2018