Easter closure
Our office will be closed Friday 3 April to Monday 6 April for the Easter break.
You can still submit your complaint via our online form but this will not be processed until we reopen on Tuesday.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201204519 | Scottish Prison Service | accuracy of prisoner record | Not upheld, no recommendations | January 2014 |
| 201204520 | Business Stream | debt recovery / payment fees | Some upheld, recommendations | January 2014 |
| 201204612 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | January 2014 |
| 201205373 | Dumfries and Galloway Council | complaints handling | Some upheld, recommendations | January 2014 |
| 201300100 | Business Stream | charging method / calculation | Some upheld, recommendations | January 2014 |
| 201300143 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Not upheld, recommendations | January 2014 |
| 201300466 | Renfrewshire Council | rent and/or service charges | Some upheld, recommendations | January 2014 |
| 201300467 | Albyn Housing Society Ltd | repairs and maintenance | Some upheld, recommendations | January 2014 |
| 201300493 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Not upheld, no recommendations | January 2014 |
| 201300497 | Stirling Council | complaints handling | Some upheld, no recommendations | January 2014 |