Phone line closure
Our phone line will be closed Thursday 7 May for an all-staff training day. This will reopen at 9am on Friday 8 May.
You can still submit a complaint via our online form.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201103434 | Greater Glasgow and Clyde NHS Board | policy/administration | Not upheld, no recommendations | April 2012 |
| 201103473 | Scottish Prison Service | education | Not upheld, no recommendations | April 2012 |
| 201103477 | Scottish Prison Service | behaviour related programmes (including access to) | Not upheld, no recommendations | April 2012 |
| 201103508 | Greater Glasgow and Clyde NHS Board | policy/administration | Not upheld, no recommendations | April 2012 |
| 201103520 | Scottish Prison Service | finance procedures | Upheld, action taken by body to remedy, no recommendations | April 2012 |
| 201103592 | Grampian NHS Board | Communication and complaints handling | Upheld, recommendations | April 2012 |
| 201103646 | Tayside NHS Board | communication, staff attitude, dignity, confidentiality | Some upheld, recommendations | April 2012 |
| 201103862 | Scottish Prison Service | progression | Not upheld, no recommendations | April 2012 |
| 201104097 | NHS 24 | Admission, discharge and transfer procedures | Not upheld, no recommendations | April 2012 |
| 201003039 | Scottish Borders Council | unauthorised developments: calls for enforcement action/stop and discontinuation notices | Not upheld, recommendations | March 2012 |