Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201502348 Forth Valley NHS Board policy / administration Not upheld, no recommendations February 2016
201502487 Scottish Prison Service policy/administration Some upheld, no recommendations February 2016
201502504 Comhairle nan Eilean Siar complaints handling (incl social work complaints procedures) Upheld, recommendations February 2016
201502531 Scottish Ambulance Service clinical treatment / diagnosis Upheld, recommendations February 2016
201502573 Ayrshire and Arran NHS Board clinical treatment / diagnosis Upheld, recommendations February 2016
201502623 Lothian NHS Board clinical treatment / diagnosis Not upheld, no recommendations February 2016
201503219 The Scottish Fire and Rescue Service policy/administration Not upheld, no recommendations February 2016
201503386 Scottish Prison Service policy/administration Upheld, recommendations February 2016
201503474 Scottish Prison Service complaints handling Not upheld, action taken by body to remedy, no recommendations February 2016
201503494 Scottish Prison Service escorting services Upheld, recommendations February 2016