Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201502782 Aberdeen City Council repairs and maintenance Not upheld, no recommendations December 2015
201502786 Glasgow Housing Association applications, allocations, transfers & exchanges Not upheld, no recommendations December 2015
201502802 Scottish Prison Service bullying/victimisation Upheld, no recommendations December 2015
201502825 Greater Glasgow and Clyde NHS Board - Acute Services Division nurses / nursing care Not upheld, no recommendations December 2015
201502846 Crown Office and Procurator Fiscal Service communication staff attitude and confidentiality Not upheld, no recommendations December 2015
201305665 Aberdeenshire Council handling of application (complaints by opponents) Some upheld, recommendations November 2015
201305842 Falkirk Council repairs and maintenance Upheld, recommendations November 2015
201306143 Ayrshire and Arran NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2015
201400324 Highland NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2015
201400354 Grampian NHS Board clinical treatment / diagnosis Some upheld, recommendations November 2015