| 201608319 |
Heriot-Watt University |
complaints handling |
Upheld, recommendations |
December 2017 |
| 201608438 |
Business Stream |
incorrect billing |
Resolved, no recommendations |
December 2017 |
| 201608609 |
Thistle Housing Association Ltd |
policy/administration |
Some upheld, no recommendations |
December 2017 |
| 201608745 |
Grampian NHS Board |
communication / staff attitude / dignity / confidentiality |
Upheld, recommendations |
December 2017 |
| 201608873 |
Tayside NHS Board |
clinical treatment / diagnosis |
Upheld, recommendations |
December 2017 |
| 201609373 |
Aberdeen City Council |
repairs and maintenance |
Not upheld, no recommendations |
December 2017 |
| 201609400 |
Highland NHS Board |
clinical treatment / diagnosis |
Some upheld, recommendations |
December 2017 |
| 201609426 |
A Medical Practice in the Lanarkshire NHS Board area |
clinical treatment / diagnosis |
Not upheld, no recommendations |
December 2017 |
| 201609461 |
Scottish Court and Tribunal Service |
policy/administration |
Upheld, recommendations |
December 2017 |
| 201609660 |
Business Stream |
policy/administration |
Some upheld, recommendations |
December 2017 |