| 201202334 | A Medical Practice in the Greater Glasgow and Clyde NHS Board area | communication, staff attitude, dignity, confidentiality | Upheld, recommendations | August 2013 | 
          
                                                                                        | 201202445 | A Medical Practice in the Fife NHS Board area | clinical treatment / diagnosis | Some upheld, recommendations | August 2013 | 
          
                                                                                        | 201202584 | Lothian NHS Board | clinical treatment / diagnosis | Upheld, recommendations | August 2013 | 
          
                                                                                        | 201202627 | Forth Valley NHS Board | policy/administration | Upheld, recommendations | August 2013 | 
          
                                                                                        | 201202635 | Greater Glasgow and Clyde NHS Board | appointments/admissions (delay, cancellation, waiting lists) | Not upheld, recommendations | August 2013 | 
          
                                                                                        | 201202654 | Business Stream | debt recovery / payment fees | Some upheld, recommendations | August 2013 | 
          
                                                                                        | 201202855 | Directorate for Planning and Environmental Appeals | handling of application (complaints by opponent) | Not upheld, no recommendations | August 2013 | 
          
                                                                                        | 201203030 | Business Stream | communication / consultation | Upheld, recommendations | August 2013 | 
          
                                                                                        | 201203221 | University of the West of Scotland | academic appeal/exam results/degree classification | Not upheld, no recommendations | August 2013 | 
          
                                                                                        | 201203259 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, no recommendations | August 2013 |