Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201303369 | Business Stream | charging method / calculation | Upheld, recommendations | October 2014 |
| 201303646 | Business Stream | leakage | Upheld, recommendations | October 2014 |
| 201304103 | Waverley Housing | repairs and maintenance | Some upheld, recommendations | October 2014 |
| 201304173 | A Medical Practice in the Lothian NHS Board area | clinical treatment / diagnosis | Not upheld, recommendations | October 2014 |
| 201304482 | The City of Edinburgh Council | policy/administration | Not upheld, no recommendations | October 2014 |
| 201304591 | A Medical Practice in the Ayrshire and Arran NHS Board area | clinical treatment / diagnosis | Not upheld, no recommendations | October 2014 |
| 201304892 | The Highland Council | policy/administration | Some upheld, no recommendations | October 2014 |
| 201305082 | Dumfries and Galloway NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | October 2014 |
| 201305356 | A Dental Practice in the Forth Valley NHS Board area | complaints handling | Complaint withdrawn | October 2014 |
| 201305399 | Greater Glasgow and Clyde NHS Board - Acute Services Division | clinical treatment / diagnosis | Not upheld, action taken by body to remedy, no recommendations | October 2014 |