Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201305723 | Greater Glasgow and Clyde NHS Board | clinical treatment / diagnosis | Upheld, no recommendations | September 2014 |
| 201305865 | Aberdeen City Council | council tax | Upheld, recommendations | September 2014 |
| 201305939 | University of the Highlands and Islands | complaints handling | Some upheld, recommendations | September 2014 |
| 201306031 | Lanarkshire NHS Board | nurses / nursing care | Upheld, recommendations | September 2014 |
| 201306078 | Dumfries and Galloway Council | complaints handling (incl social work complaints procedures) | Upheld, recommendations | September 2014 |
| 201306145 | University of the Highlands and Islands | teaching and supervision | Not upheld, recommendations | September 2014 |
| 201306193 | Borders NHS Board | communication / staff attitude / dignity / confidentiality | Upheld, recommendations | September 2014 |
| 201306259 | Scottish Prison Service | legal correspondence | Not upheld, no recommendations | September 2014 |
| 201400018 | Angus Council | complaints handling (including appeals procedures) | Upheld, recommendations | September 2014 |
| 201400107 | Glasgow City Council | parking | Not upheld, no recommendations | September 2014 |