Office closure
Our office will be closed for the September weekend on Monday 15 September 2025.
You can still submit your complaint via our online form but this will not be processed until we reopen.
Decision Reports
| Case Ref | Organisation | Subject | Outcome | Report Date |
|---|---|---|---|---|
| 201203533 | Business Stream | meter reading | Upheld, recommendations | August 2014 |
| 201204721 | Rosehill Housing Co-operative Ltd | complaints handling | Not upheld, no recommendations | August 2014 |
| 201205325 | Lothian NHS Board | complaints handling | Some upheld, recommendations | August 2014 |
| 201300492 | A Dentist in the Lanarkshire NHS Board area | clinical treatment / diagnosis | Upheld, recommendations | August 2014 |
| 201300583 | Ayrshire and Arran NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |
| 201300732 | Scottish Prison Service | placements | Not upheld, recommendations | August 2014 |
| 201300992 | Scottish Prison Service | policy/administration | Upheld, recommendations | August 2014 |
| 201301286 | Scottish Prison Service | policy/administration | Upheld, recommendations | August 2014 |
| 201301378 | Lothian NHS Board | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |
| 201301440 | Lothian NHS Board - Acute Division | clinical treatment / diagnosis | Some upheld, recommendations | August 2014 |