Thursday 30 July: Complaint form offline

We are carrying out essential updates to our online complaints form on Thursday 30 July 2026. The form will be unavailable from 8am and is expected to reopen later that afternoon.

Thank you for your patience and understanding.

Decision Reports

Date between
Case Ref Organisation Subject Outcome Report Date
201901145 Business Stream incorrect billing Upheld, recommendations October 2020
201901364 Fife NHS Board complaints handling Upheld, recommendations October 2020
201901919 Lothian NHS Board - Acute Division clinical treatment / diagnosis Not upheld, no recommendations October 2020
201901967 Renfrewshire Council policy / administration Not upheld, recommendations October 2020
201902080 Lanarkshire NHS Board clinical treatment / diagnosis Some upheld, recommendations October 2020
201902479 Greater Glasgow and Clyde NHS Board - Acute Services Division clinical treatment / diagnosis Not upheld, no recommendations October 2020
201903236 Fife Council repairs and maintenance Upheld, recommendations October 2020
201904552 Tayside NHS Board clinical treatment / diagnosis Not upheld, no recommendations October 2020
201904995 Dumfries and Galloway NHS Board clinical treatment / diagnosis Upheld, recommendations October 2020
201906053 The City of Edinburgh Council neighbour disputes and anti-social behaviour Upheld, recommendations October 2020